Thank you for shopping at our store. We are committed to providing you with quality products and a satisfying shopping experience. Please read the following Return and Refund Policy carefully.

For Retail Customers

• Applicable Conditions: This policy applies exclusively to items damaged during the logistics and shipping process.

• Timeframe: You must contact our customer service team via email or WhatsApp within 24 hours of receiving the goods.

• Required Information: When submitting your claim, please be sure to provide your order number and clear photos or a short video that serves as proof of the damage.

• Approval and Processing: Our customer service team will review your claim upon receipt. Once your claim is approved, we will arrange for a return or a full refund based on your situation.

For Wholesale Customers

For all wholesale clients, please contact your dedicated account manager or our main customer service team directly to discuss and handle any after-sales issues. This includes, but is not limited to, returns, exchanges, and product inquiries. We will provide you with a tailored solution.

Contact Us

• Email: jshenglll@hotamil.com

• WhatsApp: 02926410025

We reserve the right to the final interpretation of this Return and Refund Policy.